Our services
Our business process transformation services are designed to redefine the way you operate, integrating cutting-edge technology with optimized processes to achieve maximum efficiency. By generating valuable insights, we will revolutionize your operations and boost your growth.
AI Governance (CSOF)
Novatium helps organizations turn AI adoption into a governed, measurable and scalable operational capability. We combine our NOVA platform — an omnichannel assistant that integrates with ERP, CRM and ticketing tools — with our own governance model (CSOF) that ensures reliable knowledge, consistent quality, risk control and demonstrable value. The challenge is no longer launching an assistant, but sustaining it in production with confidence.
Workflow Automation
We enable the automation and efficient control of your processes, ensuring their proper execution. We also provide dashboards that improve visibility and support decision-making. You can automate a wide variety of operational back-office workflows, especially those that are repetitive, rule-based or involve structured data. Examples include: accounts receivable, accounts payable, ticket management, and more.
Strategic Partners
We strengthen our solutions through a network of strategic partners specialized in technology and digital transformation. We add capabilities, tools and solutions that help gain speed, optimize operations, improve efficiency and expand management capacity, supporting our clients throughout their transformation journeys.
Meet NOVA, our AI platform
NOVA Omnichannel
Talks with your users, clients and suppliers on their usual channels — Teams, WhatsApp, Telegram, Slack, web or phone — and turns every interaction into an action within your systems (ERP, CRM, ticketing).
NOVA Agent
Resolves inquiries, handles incidents and creates tickets autonomously with resolution rates above 85%. Applicable to Service Desk, HR, Customer Care, Finance, Compliance, Supply Chain, Legal and IT, always with clear escalation rules to the human team.
NOVA Scan
Reads invoices, contracts, manuals, policies, standards or CVs and extracts structured data ready to integrate into your processes. It turns scattered documentation into actionable information, with no manual entry.
NOVA QA
Continuously audits the quality of every AI interaction: accuracy, tone, SLA compliance and operational metrics. Quality no longer depends on sampling and is now measured at 100%.
WHY GOVERNED AI?
Activating a copilot or assistant is easier and easier; turning it into a reliable, governed and scalable capability is the real challenge. Novatium provides the governance, control and operations layer needed for AI to work with reliable knowledge, measurable quality and controlled risk — whatever the engine (Copilot, GPT, Gemini and others).
Our differentiators
Truly omnichannel
Seamless support and engagement across Teams, WhatsApp, Telegram, Slack, web and voice, with shared end-to-end context and full traceability of every conversation.
Integration with your ecosystem
Native APIs to connect with your critical systems: SAP, JIRA, Azure AD, GLPI, InvGate, Service Desk Plus, Identity Manager, Ansible and more. AI runs on your current stack, without replacing it.
Knowledge governance
We curate, normalize and structure the sources that feed the AI with ITSM taxonomy, semantic chunking and auditable metadata. The AI stops "querying documents" and starts operating on reliable knowledge.
AI-engine agnostic
We work on Copilot, GPT, Gemini or other engines. Our CSOF framework (Cognitive Service Operations Framework) provides a cross-cutting layer of governance, guardrails and risk control that remains even if you change models.
30-60-90 rollout and 24/7 managed service
Diagnosis and prioritization in 30 days, model activation in 60, operational dashboard and executive report in 90. Afterwards, a dedicated 24/7 team sustains the operation with automated QA, metrics (FCR, cognitive ROI, IEOC) and continuous improvement.